High Performing Government

The City will create a culture focused on providing excellent customer service.

A key measurement for this priority is the percent of citizens who are satisfied with the quality of city services. The goal is to increase satisfaction 56% by summer of 2016. Explore the data
percent of citizens satisfied
Final
56percent of citizens satisfied
Dec 2016 Target
Goal Period ended December 2016

        City Services

        Residents should expect the same level of quality and ease of use when using City services as they have grown to expect from the private sector. To do this, the City is putting the citizen and their needs at the center of how city services are conceived and delivered. As a way to evaluate our progress in providing citizen driven services, the City tracks citizen satisfaction with City services. The below chart shows the satisfaction with city services. The numbers represent the percent of citizens who ranked the services as either very good / good or very satisfied / satisfied.

        This dataset is private.

            Recycling Participation

            Participation in the household recycling program has been on a steady rise. The program was expanded in 2014 to include new large rolling blue recycling bins free of charge to recycling participants.

            This dataset is private.

            Waste Diversion

            The chart below shows the the amount of waste that was diverted from the landfill by many different city programs such as recycling and brush pickup. As the amounts being diverted to productive uses are increased the amount going to the landfill is decreased.

            This dataset is private.

        CHATT 311

        The customer service arm of City government, 311 has been operation since 2003 and has grown from around 74,000 requests for service to over 150,000 requests for service annually. In addition to calling 311, residents can also submit a request for service through the city's website . In 2016, the City of Chattanooga will add to their 311 customer tools with a mobile app to provide one more way for citizens to request service or report issues in an easy, convenient platform.

        As one of the primary ways citizens interact with the City, it is important to track the usage, performance and satisfaction of the 311 system.

        311 Call Center Citizen Satisfaction

        The City is interested in measuring general citizen perceptions of the 311 system. Overall satisfaction with the 311 system is up 4% from 2012.

        This dataset is private.

            311 Service Requests by Type

            The below chart shows the service request breakdown from January 1, 2016 to the current date. Most relate to the trash/recycling programs, with almost half of the requests for brush and bulky item pickup.

            This dataset is private.

            311 Service Requests Created by Year

            The below chart shows the total number of service requests created by each year since 311 program began. Prior to 2010, requests were consistently under 100,000. Today, the average number has been closer to 150,000.

            This dataset is private.

      Data Governance

      describes the quality of the data itself. Governance issues generally indicate that the data source is considered incomplete or unreliable.

      Model Health

      describes the quality of the predictive model. If the model health is poor, the trend prediction should not be trusted.

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